1. What different services do you offer?
Preferred Health Care has a wide range of non-medical services to meet your specific health care needs and all activities of daily living. We offer personal care, homemaking and companionship delivered by Certified Nursing Assistants, Certified Home Health Aides and companions. In addition, upon your request, Registered Nurses and other licensed professionals will be made available to support your needs.
2. How long will it take to receive the support of a caregiver?
After you are established as a client, the referral process starts immediately. Our staff begins scheduling efforts on your behalf. The goal is to initiate service within 24 to 48 hours.
3. What if I need to speak to someone in the office after business hours?
When the office is closed, the opportunity to talk with a staff member is available to you. A duty on-call person will respond to your questions and concerns 24 hours a day, 7 days a week.
4. What qualities should I expect from a home health care company that would indicate the delivery of high quality services for me or a loved one?
Top notch health care companies:
- Respond to your needs immediately.
- Carefully screen and interview their potential employees and include a criminal background check.
- Have their employees bonded against thief.
- Guarantee that services to meet your health care needs will always be provided.
- Provide an introduction before anyone shows up at your home.
- Check on their employees by doing periodic visits to your home and to make sure you are satisfied with the services.
- Have a staff member available to you 24 hours a day, 7 days a week.
5. What are the advantages of hiring a Preferred Health Care caregiver versus a private caregiver?/p>
Preferred Health Care takes responsibility for all components of the process which gives you peace of mind. If you choose to hire a caregiver privately, you become accountable for:
- Obtaining Workers Compensation Insurance or making sure the private caregiver has insurance. If this is not in place, you could be responsible for any injuries claimed to have happened while working in your home. If a disability claim is filed against you, how will you pay for the claim?
- Deducting all state and federal payroll taxes.
- Supervising the caregiver.
- Being prepared if the private caregiver doesn’t show up for work.
We do not recommend hiring privately, since many problems tend to arise.
6. Can you provide short term care?
Yes. We do not require you to “need” care for any designated amount of time. Our local office will work with you to create a plan of care specific to your individual needs. A 48 hour cancellation notice is all that is required when services are no longer needed.
7. Can your company provide supportive care for a client in a facility, such as a hospital, nursing home or assisted living community?
Yes. We provide services to people at care facilities who desire individualized personal care and companionship.
8. Is Medicare, Medicaid or any other government funding available for these services?
No. We are a private non-Medicare or Medicaid certified agency. Preferred Health Care is a privately held company that subcontracts with Medicare agencies. We will attempt to help you utilize public funding you may have before you are charged for our services.
9. Do I have to sign a contract?
Yes. We do enter into a contract with our clients, but only with a financial agreement stating our rates, terms and conditions for payment. We are here to meet your needs and understand that as the client’s needs change, so does your service.
10. How often do I get billed for services? What type of payment is accepted?
Billing is done on a weekly basis. Payment can be made by:
- Long Term Care Insurance
- Accident Insurance
- Workers Compensation Insurance
11. What does my fee cover?
The fee covers your caregiver’s wages, all wage taxes and appropriate insurance. There is an additional cost for needed supplies.
12. Is there any additional cost to me?
No. The fee is inclusive. The only possible additional cost that might occur is the cost of gasoline when you ask your caregiver to run errands in their vehicle.
13. Can I interview the caregivers first?
No. Preferred Health Care Services is responsible for screening, hiring, managing and scheduling the caregivers. We have many years of experience in this area. Our initial evaluation with the client and family will help to develop a profile of the type of caregiver you need and want.
14. Can I help choose the caregiver? Can I meet the caregiver in advance?
Yes. Our clients can help select the caregiver. We discuss the selection process during our in-home visit.
15. What happens if my caregiver is sick?
Preferred Health Care Services utilizes a caregiver team approach. If one caregiver is sick, another one is typically available.
16. How does Preferred Health Care Services select their caregivers?
All caregivers must successfully complete a thorough reference and criminal background check. Each caregiver is bonded and insured. All Certified Nursing Assistants and Certified Home Health Aides are licensed by the Department of Public Health Nurse Aide registry.